pet bowls

Returns & Refund Policy

At MikeOrphan, customer satisfaction is our priority.

Returns

You may return eligible items within 30 days of receiving your order.

Items must be:

* Unused
* In their original packaging
* In the same condition as received

Non-returnable items

Certain products cannot be returned due to hygiene or safety reasons once opened or used.

Refunds

Once we receive and inspect your return, we will notify you about the approval of your refund.

Approved refunds will be issued to your original payment method.

Return Shipping

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

Contact

For any questions regarding returns or refunds, please contact:

📧 returns@mikeorphan.com

We aim to respond within 24 hours.

Shipping Policy

Thank you for shopping with MikeOrphan.

Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Shipping Time

Estimated delivery times:

* Germany: 3–7 business days
* European Union: 5–10 business days
* Other countries: 7–15 business days

Delivery times may vary depending on the destination and local carrier.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Shipping Costs

Shipping costs are calculated during checkout and displayed before payment.

Delays

Occasionally, shipping may take longer due to customs procedures, holidays, or unforeseen circumstances.

Contact

If you have any questions regarding shipping, please contact us at:

📧 support@mikeorphan.com

We aim to respond within 24 hours.